What is Quicken Live Community?
There’s something a bit different about the Quicken Community lately—namely, that we’ve moved to the Live Community platform!
You may recognize the Live Community if you’re one of the millions of people that used TurboTax last year to file your taxes. The Live Community has been enormously successful in helping users get their questions answered and find out more about filing their taxes, so we’ve brought it to our Quicken desktop customers.
Quicken Live Community
The Quicken Live Community has many new features:
• A “My Q&A” section, which includes a watchlist of threads you want to follow, and the ability to see questions you’ve asked and answered
• The ability to sort posts by answered and unanswered
• The ability to see which posts you’re already read
• A new points system weighted on how helpful posts are, making it easier to find the best answer to your question
• A Leaderboard that shows the top posters—can you break into the top ten?
• The ability to differentiate your posts as questions, answers, or comments
• The ability to access relevant posts from inside of Quicken Windows Desktop 2009 (a Quicken Live Community “widget” available when you use Quicken)
The new community is also connected to your pre-existing Quicken.com account, so you won’t need to create a new username and password to log in—you can just use the email address associated with your Quicken account.
We hope you enjoy the new Quicken Live Community! Let us know what you think in the comments.
Tags: quicken live community, social feedback | Categories: Announcement, Product Update |
Hi, I am frustrated in not being able to find where you can print 2009 rental property software user manually? Quiken help overseas was of no help. Upgraded to 2009 version and stumpted!
Chelsea,
It appears to me that these “blog” sites are not very popular either ?!
I’m sure Todd Stanley had hoped for more, as I’m sure you also did.
Sad !!
Serenity,
Ron
>Live Community is simply not an interesting site to visit let alone participate or contribute.<
I totally agree with Rick.
The developers have made the site almost impossibly hard for new users to participate in and attempt to contribute to. It appears, to me, to be almost the exact opposite of what I would have thought Intuit would want as a customer support site. Am I wrong ??
In my experiment, as a new user, with a new nickname, I discovered just how difficult it is to attempt to provide a troubled Quicken User with an Answer to his/her issue with the Quicken Program !!
IMHO, any new user would quickly stop contributing.
I believe that the statistics, from the leaderboard point counts, would PROVE my last statement to be quite correct.
Only SOME "SuperUsers" have hung in there !!
If THEY were not able to post "links", which new users can NOT do, they too would soon abandon the QLC, IMO !!
Serenity,
Ron
Hi RRRick,
Thanks for your feedback. We hear you. We’ll keep your ideas in mind as we continue improving the new Quicken Live Community. I hope you’ll participate and make it the best it can be!
- Chelsea, Quicken Blog Team
As so often is the case with Intuit, one idea, poorly thought out and executed has resulted in failure and destroyed what was once an active and beneficial community. I believe the new idea was to make “help” more easily available within the product. On its face, this is not necessarily a bad idea. As a super user I do question weather there really was any significant customer demand for in product help (other than a users manual) behind this effort but suspect that the real motive was cost saving by eliminating fee’s for 2nd party forum software.
When it comes to the benefits a “community”, I do agree that the over all customer user base has enormous potential. This was proven by the success of the old forum. But if we are all honest, you do have to admit that this platform is grossly in adequate. It has virtually no features that resemble any other “True Users Forum” anywhere else on the web. Pretty standard features commonly found on any forum site are: Message legends, new message markers, hot threads, mark all as read, float to top, subscriptions, dashboards, preferences, profiles, pictures, html, web links, customization, etc. just to name a few. The over all array of features and functionality gave forum uses the ability to fully communicate. Not many questions can be answered with a simple yes or no. More often the best responses show a screen shot, picture or give a web link. I didn’t consider the old forum to be cutting edge, but it did have industry standard functionality. In comparison, the LC has almost no features at all. This is really just a Q & A board, reminiscent of CompUServ back in the ‘90’s. Like a “princes telephone”, LC functions on a very basic, meager level. But I live in an “iPhone” world and have no interest and regression. Live Community is simply not an interesting site to visit let alone participate or contribute. This platform is not capable to support a real community. This most definitely was a wrong decision.